| Our
Guarantee Policy
We
guarantee that your Chocolates are of the finest quality and
have been packed especially for you, in a way that should ensure
their arrival in perfect condition. Unfortunately, and very
infrequently, some Postal services will lose or damage things.
If this happens, please contact us and we will replace or make
a full refund.
When
you fill your own box, we give you a set number of Chocolates to
choose. However, we actually sell by weight, as we must by law. As
our Chocolates are hand made, there is a variance of weight within a
batch and between varieties. This means that we may increase the
number you chose, or add a makeweight, to be sure you get the nett
weight we declare. If the Chocolates you choose weigh more than we
declare, we will NOT reduce the numbers - you get the excess free!
Sometimes
we may be out of stock of a variety. In this case we will increase
one of your chosen ones, or we may contact you for advice.
Hot
Weather.
While
our packaging will protect the Chocolates from heat for a week
or 10 days in normal conditions, extreme heat or being left out
in the direct sun WILL melt them! Please think, before you order,
whether it is high summer (over 28C) where you are sending them,
if the recipients may not be there to accept a parcel or if postal
delivery is made into a hot metal box at the end of the driveway.
Any of these can lead to molten chocolate!
Our
Security Policy
We
do not keep any data other than your Account records and the order information, which
we may use internally for analysis purposes. We will NOT pass
any address or personal information to anybody else, nor will
we send you any junk mail: If you want to know something, please
ask! The only exceptions are that we will e-mail you when we
confirm your Order and if we have a problem with something
to do with your order. When you give your card details, these
are handled by a secure server. If you want to try out the
site, you can do so with no fear of being charged or leaving
your details somewhere insecure: Using the "Back" button,
or moving to another site cancels all the entries you have
made. Only when you make the final click of agreement is any
information sent to us.
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